FAQ

1. Why is there minimal packaging that comes with my product?

In order to reduce the amount of plastic packaging I use, often products will not come with an extra plastic layer. For example, earrings come on their chip card but not in a plastic baggie. Although I currently do use plastic bubblewrap mailers for shipments, I hope to move to a more eco-friendly alternative in the future. This goes for all packaging!

2. I didn't get an order confirmation, where is my order?

If you are having any trouble with ordering, please email me at ponyuppress@gmail.com and I will help you as soon as possible. 

3. You made me a portrait of my pet, can I turn it into stickers and/or get it printed?

Yes! I would love for you to get your portrait printed. If you are planning on this, please let me know and I can give you a recommendation on where and how to get it printed. 

4. How do I commission a portrait? 

You can visit this page for info!

5. Do you make logos?

Yes! You can email your proposal to ponyuppress@gmail.com and I will give you a quote.